Problems Logging In

Internet Explorer
AOL Customers
Zone Alarm
Norton Personal Firewall
McAfee Privacy Service
Other Support

Setup Internet Explorer to allow cookies

If you have your correct username and password and still cannot login it could be due to your internet security settings being to high. We will explain what you can change to fix this. These instructions are for Internet Explorer, if you use another browser please consults the help files.

Go to: Tools > Internet Options > Privacy

You should change the settings so that the scroll bar is set to medium. Feel free to test this on Low or Accept all cookies if medium does not work. For more advanced users feel free to white list the site, however this is not required. Please consult the help files if you struggle here.

AOL Customers

De-activate AOL's 'Top Speed', if you have it:

1. Click on the Top Speed icon in the bottom left-hand corner of your AOL browser screen.
2. In the browser window that appears click on the 'browser settings' button in the top right-hand corner.
3. Un tick the 'optimize web browsing using Top Speed technology' box, and click save.
4. Close the Top Speed window.

AOL Browsers

NOTE: If the changes below do not work for you, please download and use IE Explorer.

Properly Enabling Cookies on AOL 9.0:

1. Click on the AOL "Settings" icon near the top of your AOL window.
2. In the "Essentials" section, click on "Internet [Web] Options"
3. Click on the "Privacy" tab.
4. Click on the "Advanced" button
5. Ensure that "Override automatic cookie handling" is checked.
6. First and Third party cookies should be set to "Accept"
7. Check "Always allow session cookies"
8. Click on "OK"
9. Click "Apply" and then "OK"
10. Exit AOL and restart your computer (This step is important. Do not
skip.)

Properly Enabling Cookies on AOL 8.0:

1. Click on the AOL "Settings" icon near the top of your AOL window.
2. In the drop down that appears, select "Preferences".
3. Click the "By Category" tab
4. Find "Internet" in the listings.
5. Click on the "Privacy" tab.
6. Click on the "Advanced" button.
7. Ensure that "Override automatic cookie handling" is checked.
8. First and Third party cookies should be set to "Accept"
9. Check "Always allow session cookies"
10. Click on "OK"
11. Click "Apply" and then "OK"
12. Exit AOL and restart your computer (This step is important. Do not
skip.)

Enable Cookies on AOL (v6.0) for WINDOWS:

1. Click on MY AOL.
2. Click SETTINGS on the main toolbar.
3. Click PREFERENCES.
4. Click on Internet Properties (WWW).
5. Click on the SECURITY tab.
6. Click on the INTERNET ZONE, then click on the Custom button on the
bottom of the window. The Security Settings window will appear.
7. Scroll down until you see Cookies.
8. Click Enable for the Allow per-session cookies option.
9. Click OK to exit.

Enable Cookies on AOL (v5.0) for WINDOWS:

1. Click on MY AOL on the main toolbar.
2. Click PREFERENCES.
3. Click on WWW.
4. Click on the SECURITY tab.
5. Click on the INTERNET ZONE, then click on the Custom button on the
bottom of the window. The Security Settings window will appear.
6. Scroll down until you see Cookies.
7. Click Enable for the Allow per-session cookies option.
8. Click OK to exit.

Enable Cookies on AOL (v4.0) for WINDOWS:

1. Click on START MENU from desktop
2. Click on SETTINGS, then CONTROL PANEL
3. Click on the INTERNET icon.
4. Click the ADVANCED tab and scroll down until you see the word COOKIES.
5. Click on ALWAYS ACCEPT COOKIES.
6. Click on APPLY and then OK to exit.

Enable Cookies on AOL (v3.x) for WINDOWS or (v4.x) for MACINTOSH:

1. Click on MEMBERS or MY AOL.
2. Click PREFERENCES.
3. Click on WWW or WEB.
4. Click on ADVANCED TAB and scroll down until you see the word COOKIES.
5. ENABLED should be selected.
6. Click OK to exit.

Enable Cookies on AOL (v3.x) for MACINTOSH:

1. Cookies are NOT available through v3.x for Mac. AOL recommends
upgrading to AOL 5.0.
2. This is available to download at http://free.aol.com.

Zone Alarm

1. In Zone Alarm, select Privacy.
2. Under Cookie Control, click Custom
3. In Custom Privacy Settings:
1. Uncheck the box that says "Block session cookies"
2. Uncheck the box that says "Block persistent cookies"
3. Uncheck the box that says "Remove private header information".
4. Uncheck the box that says "Expire Cookies"
4. Click OK.

Norton Personal Firewall

1. Double click on the Norton Personal Firewall icon in the tray.
2. Click on the Open option in the pop-up menu.
3. Click the Options icon in the Norton SystemWorks menu box.
4. Click on the Personal Firewall option in the Options menu box.
5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
7. Click on the Add Site button at the bottom of the Web defaults window.
8. You will need to enter "www.cosmeticscop.com" (without the quotes) as a new default. This should active the default rules section of that window.
9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the www.cosmeticscop.com domain.
10. Click OK, then click OK again.

McAfee Privacy Service

1. Right-click the red "M" icon by your system clock.
2. Click "Privacy Service."
3. Click "Options."
4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
5. Enter each website address from which you would like to allow cookies.
6. Click "Add."
7. Once completed, close the window.

Other problems

If the above solutions do not help resolve your problem please contact customer support.

If you have misplaced your username or password please click here.